This Privacy Policy describes how Tico’s Refrigeration & AC (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, use our services, or interact with us. We are committed to protecting your privacy and handling your personal information in a responsible and transparent manner.
1. Information We Collect
We may collect various types of information from and about you, including:
- Personal Identifiable Information (PII):
- Contact Information: Name, address, email address, phone number.
- Service Information: Details about your refrigeration or AC system, service requests, appointment times, and service history.
- Payment Information: (Though we generally use third-party payment processors, we may collect billing addresses and payment details for processing purposes.)
- Communication Information: Records of your communications with us (e.g., emails, phone calls, chat messages).
- Non-Personal Information:
- Usage Data: Information about how you interact with our website, such as IP address, browser type, operating system, referring URLs, pages viewed, and access times.
- Device Information: Information about the device you use to access our website, including device type, unique device identifiers, and mobile network information.
- Location Information: General geographic location derived from your IP address.
2. How We Collect Information
We collect information in the following ways:
- Directly from You: When you contact us for services, request a quote, fill out a form on our website, call us, email us, or interact with us in person.
- Automatically: When you visit our website, through cookies, web beacons, and other tracking technologies (see “Cookies and Tracking Technologies” section below).
- From Third Parties: We may receive information from third-party service providers (e.g., payment processors, analytics providers) who provide services on our behalf.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To schedule appointments, perform refrigeration and AC services, process payments, and fulfill your service requests.
- Communication: To respond to your inquiries, provide customer support, send service confirmations, reminders, and updates.
- Marketing and Promotions: To send you information about our services, promotions, special offers, and news that may be of interest to you (you can opt-out of marketing communications at any time).
- Improving Our Services: To understand how our website and services are used, to analyze trends, and to improve our offerings.
- Security and Fraud Prevention: To protect our website, systems, and customers from fraud, unauthorized access, and other security threats.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests.
4. How We Share Your Information
We may share your information with the following categories of third parties:
- Service Providers: We may share your information with third-party service providers who perform functions on our behalf, such as payment processing, website hosting, analytics, marketing, and customer support. These service providers are obligated to protect your information and only use it for the purposes for which it was disclosed.
- Business Partners: In limited circumstances, we may share information with trusted business partners for joint marketing efforts or to offer complementary services.
- Legal and Regulatory Authorities: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
6. Your Choices and Rights
- Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions provided in those emails.
- Access and Correction: You may have the right to request access to and correction of your personal information that we hold. Please contact us using the information below to make such requests.
- Do Not Track: Our website does not currently respond to “Do Not Track” signals.
- Florida-Specific Rights: While Florida does not have a comprehensive privacy law like California’s CCPA, residents are protected by federal laws and general consumer protection statutes.
7. Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
8. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website with a new “Effective Date.” We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Tico’s Refrigeration & AC [Your Business Address in South Florida] [Your Business Phone Number] [Your Business Email Address]
This Privacy Policy describes how Tico’s Refrigeration & AC (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, use our services, or interact with us. We are committed to protecting your privacy and handling your personal information in a responsible and transparent manner.
11. Information We Collect
We may collect various types of information from and about you, including:
- Personal Identifiable Information (PII):
- Contact Information: Name, address, email address, phone number.
- Service Information: Details about your refrigeration or AC system, service requests, appointment times, and service history.
- Payment Information: (Though we generally use third-party payment processors, we may collect billing addresses and payment details for processing purposes.)
- Communication Information: Records of your communications with us (e.g., emails, phone calls, chat messages).
- Non-Personal Information:
- Usage Data: Information about how you interact with our website, such as IP address, browser type, operating system, referring URLs, pages viewed, and access times.
- Device Information: Information about the device you use to access our website, including device type, unique device identifiers, and mobile network information.
- Location Information: General geographic location derived from your IP address.
12. How We Collect Information
We collect information in the following ways:
- Directly from You: When you contact us for services, request a quote, fill out a form on our website, call us, email us, or interact with us in person.
- Automatically: When you visit our website, through cookies, web beacons, and other tracking technologies (see “Cookies and Tracking Technologies” section below).
- From Third Parties: We may receive information from third-party service providers (e.g., payment processors, analytics providers) who provide services on our behalf.
13. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To schedule appointments, perform refrigeration and AC services, process payments, and fulfill your service requests.
- Communication: To respond to your inquiries, provide customer support, send service confirmations, reminders, and updates.
- Marketing and Promotions: To send you information about our services, promotions, special offers, and news that may be of interest to you (you can opt-out of marketing communications at any time).
- Improving Our Services: To understand how our website and services are used, to analyze trends, and to improve our offerings.
- Security and Fraud Prevention: To protect our website, systems, and customers from fraud, unauthorized access, and other security threats.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests.
14. How We Share Your Information
We may share your information with the following categories of third parties:
- Service Providers: We may share your information with third-party service providers who perform functions on our behalf, such as payment processing, website hosting, analytics, marketing, and customer support. These service providers are obligated to protect your information and only use it for the purposes for which it was disclosed.
- Business Partners: In limited circumstances, we may share information with trusted business partners for joint marketing efforts or to offer complementary services.
- Legal and Regulatory Authorities: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
15. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
16. Your Choices and Rights
- Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions provided in those emails.
- Access and Correction: You may have the right to request access to and correction of your personal information that we hold. Please contact us using the information below to make such requests.
- Do Not Track: Our website does not currently respond to “Do Not Track” signals.
- Florida-Specific Rights: While Florida does not have a comprehensive privacy law like California’s CCPA, residents are protected by federal laws and general consumer protection statutes.
17. Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
18. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website with a new “Effective Date.” We encourage you to review this Privacy Policy periodically.
